Your Privacy

Nocturnal Creatures – Privacy Policy
Effective Date: 30/07/2026

At Nocturnal Creatures, we respect your privacy and are committed to protecting the personal information you provide to us.

This Privacy Policy explains how we collect, use, store and disclose your information when you visit our website, purchase tickets or memberships, apply to become a member, or attend our events.

1. Information We Collect
Depending on the services you use, we may collect:

Your name
Email address
Phone number
Date of birth
Billing address
Payment details (processed securely through our payment provider)
Membership application responses
Vetting consultation information
Society questionnaires
Event registrations
Communication preferences
Information you voluntarily provide when contacting us
We may also collect limited website analytics through cookies and similar technologies.

2. How We Use Your Information
We use your information to:

Process memberships and ticket purchases
Deliver digital event tickets
Arrange BRUXA membership deliveries
Conduct membership vetting
Communicate regarding your membership or events
Provide customer support
Improve our website and services
Comply with legal obligations
Protect the safety and integrity of our community

3. Confidentiality
We recognise that many members value discretion.

Information provided during membership applications, consultations and attendance at events is treated confidentially.

Your personal information is accessible only by authorised Nocturnal Creatures staff and trusted service providers who require access to perform their duties.

We do not sell or rent your personal information to third parties.

4. Payment Information
Payments are processed through secure third-party payment providers.

Nocturnal Creatures does not store your complete credit or debit card details.

5. BRUXA Product Deliveries
Where your membership includes BRUXA products, we will share only the information required to fulfil your order, including your name, delivery address and contact details with our shipping providers.

6. Cookies
Our website may use cookies and similar technologies to:

improve website performance
remember user preferences
analyse website traffic
enhance user experience
You may disable cookies within your browser settings, although some website functionality may be affected.

7. Marketing Communications
If you subscribe to our mailing list or become a member, we may send you information regarding:

upcoming events
membership updates
educational content
promotions
BRUXA product announcements
You may unsubscribe from marketing emails at any time using the unsubscribe link included in our emails.

8. Disclosure of Information
We may disclose information where:

required by law
required to investigate unlawful behaviour
necessary to protect the safety of our members, staff or the public
required by trusted service providers assisting us with website hosting, payment processing, shipping or communications

9. Data Security
We take reasonable technical and organisational measures to protect your information against unauthorised access, misuse, loss or disclosure.

While we take appropriate precautions, no online system can guarantee absolute security.

10. Access and Correction
You may request access to the personal information we hold about you or request corrections where information is inaccurate.

Please contact us using the details below.

11. Changes to this Policy
This Privacy Policy may be updated from time to time.

The latest version will always be published on our website.

12. Contact
For privacy enquiries or requests regarding your personal information, please contact:

Email: invitations@nocturnalcreatures.com.au

Nocturnal Creatures – Security Policy

Effective Date: 30/07/2026

Nocturnal Creatures is committed to protecting your personal information and providing a secure online purchasing experience.

Secure Payments
When purchasing tickets or memberships through our website, payment information is transmitted using encrypted Secure Socket Layer (SSL) technology.

Payments are processed through secure third-party payment providers that comply with recognised payment industry security standards.

Nocturnal Creatures does not store complete credit or debit card details after payment has been processed.

Website Security
We take reasonable steps to protect our website and customer information by using security measures including:

SSL encryption
Secure hosting infrastructure
Access controls for authorised staff
Password-protected administrative systems
Ongoing software and security updates where applicable
Fraud Prevention
To help protect both our customers and our business, transactions may be reviewed where unusual or potentially fraudulent activity is detected.

Nocturnal Creatures reserves the right to request additional verification before processing certain purchases.

Orders or memberships suspected of fraudulent activity may be delayed, cancelled or refunded.

Protecting Your Information
While we take reasonable precautions to safeguard your information, no method of electronic transmission or internet storage is completely secure.

Users are encouraged to:

keep passwords confidential
use secure internet connections
notify us if they believe their account has been compromised
Third-Party Services
Our website may use trusted third-party providers for:

payment processing
website hosting
email communications
analytics
shipping and order fulfilment
These providers maintain their own privacy and security practices.

Data Storage
Personal information is retained only for as long as reasonably necessary to provide our services, comply with legal obligations and resolve disputes.

Security Concerns
If you believe your information has been compromised or you identify a security issue relating to our website, please contact us immediately.

Email: invitations@nocturnalcreatures.com.au